Warranty & Support
It is very important that you have a copy of your receipt/invoice as proof of purchase in order to validate any warranty claim.
To understand when you should contact CSW-IT or the manufacturer directly, please select the brand of your product from below and follow the instructions provided. If there any issues at all in finding the information or help you require then please do not hesitate to contact our customer support team on 1300 761 761.
For further information on our Return Policy, please read our Terms and Conditions.
Warranty & Support
Acer AspireNotebooks - Call: 1300 365 100
or visit: Acer Online Technical Support
1 Year Limited Warranty
Acer Monitors - Call: 1300 365 100??
or visit: Acer Online Technical Support
3 Year Limited On-site Warranty
If Acer decide that the product is faulty, they will advise you to contact your nearest authorised repair centre. You can then arrange to return the product for repair or replacement.
Warranty & Support
TECHNICAL SUPPORT
Visit: Aiptek Support Page
WARRANTY INFORMATION
Projector units - 1 year warranty
Accessories - 6 months warranty
Warranty & Support
TECHNICAL SUPPORT
Call: 1300 278 788
Visit: ASUS Support
WARRANTY INFORMATION
Motherboards: 3 Year Standard WarrantyLCD Monitors: 3 Year Standard Warranty
Netbooks: Warranty terms will vary in different regions. Please refer to the product's Warranty Card for more details.
Notebooks: Since warranty varies for each product, please refer to the product's Warranty Card for more details.
Warranty & Support
If you are having trouble installing or using an Atdec product, or believe your product to be faulty, please follow the instructions listed below.
If you are unable to find the information you need, please phone 03 9837 2500 and get help from a Technical Support technician.
Warranty & Support
If you are experiencing difficulty with an AVG product, please fill in a Technical Support Enquiry Form and an AVG technician will be able to assist you.
Warranty & Support
Step 1: Billion Support Line (Provide setup and troubleshooting service)
8:00am and 8.00pm, Monday to Friday.
Ph: 02 8999 0728
Step 2: Billion Support - Level 2 (Provide troubleshooting and RMA number if it is required)
Customer to lodge ticket: www.billion.com.au/helpdesk
Warranty & Support
If you are experiencing difficulty with a Bullguard product, please fill in a Technical Support Form and a Bullguard technician will be able to assist you.
Warranty & Support
If you are experiencing difficulty with a Computer Associates (CA) product, please call 1800 023 386 for Large Enterprise, Small & Medium Business products or 1300 364 750 for Home & Small Office products and a Computer Associates (CA) technician will be able to assist you.
Warranty & Support
If you are experiencing difficulty with a Corsair product, please fill in a Tech Support Express form and a Corsair technician will be able to assist you.
Warranty & Support
If you are experiencing difficulty with a Creative Labs product, please fill in an Online Support Form and a Creative Labs technician will be able to assist you.
Warranty & Support
If you are experiencing difficulty with a Cyber Snipa product, please register for a support account then submit a support ticket and a Cyber Snipa technician will be able to assist you.
Warranty & Support
If you are experiencing difficulty with a CyberLink product, please fill in an Online Support Form and a CyberLink technician will be able to assist you.
Warranty & Support
Contact Service Center: (9:00am - 5:00pm AEDT)
Contact Customer Service Representative: sales@cpsww.com.au
1300 784 802 (Australia Wide)
+6 d17 3423 6779 (For CyberPower Online Series 6/8 and 10KVA UPS products only)
Warranty & Support
Call: 1300 766 868
Visit: Technical Support Form
WARRANTY INFORMATION
To verify the status of your product's warranty please select or enter your D-Link product model number and purchase date here: D-Link Warranty Status SearchWarranty & Support
If you are experiencing difficulty with a DJ-Tech product, please email info@djtechpro.com and a DJ-Tech technician will be able to assist you.
Warranty & Support
If you are experiencing difficulty with a DViCO product, please register for a support account then submit a support query and a DViCO technician will be able to assist you.
Warranty & Support
If you are experiencing difficulty with an Eaton Power product, please fill in an Online Support Form and an Eaton Power technician will be able to assist you.
Warranty & Support
If you are experiencing difficulty with an Edifier product, please fill in a technical support form and an Edifier technician will be able to assist you.
Warranty & Support
If you are experiencing difficulty with an Elgato Systems product, please fill in a technical support form and an Elgato Systems technician will be able to assist you.
Warranty & Support
Call: 1300 361 054
Visit: Technical Support Form
WARRANTY INFORMATION
To verify the length of your product's warranty, please select your Epson product here: Epson Warranty Status SearchWarranty & Support
FRITZ!BOX SUPPORT SERVICE
Step 1: Fritz!Box Support Line (Provide setup and troubleshooting service)
8:00am and 8.00pm, Monday to Friday.
Melbourne: (03) 9020 2306
Sydney: (02) 8203 5715
Step 2: Fritz!Box Support Email (Provide troubleshooting and RMA number if it is required)
support@frizbox.com.au
Warranty & Support
CALL: 1800 811 177
12 Month Limited Warranty
To register your product for warranty or support purposes, please fill in a FUJIFILM Support and Warranty Registration Form
Warranty & Support
If you are experiencing difficulty with a Fujitsu product, please call 1800 226 347 and a Fujitsu technician will be able to assist you.
Warranty & Support
If you are experiencing difficulty with a GIGABYTE product, please fill in a GIGABYTE Technical Support Form and a GIGABYTE technician will be able to assist you.
Warranty & Support
If you are experiencing difficulty with a Griffin product, please email Griffin at support@griffintechnology.com and a Griffin technician will be able to assist you.
Warranty & Support
If you are experiencing difficulty with a Hauppauge product, please fill in a Technical Support Form and a Hauppauge technician will be able to assist you.
Warranty & Support
If you are experiencing difficulty with a Havit product, please email havit@havit.com.cn and a Havit technician will be able to assist you.
Warranty & Support
If you are experiencing difficulty with a Hewlett-Packard product, please follow the below steps. If you cannot find the information you need, please visit HP's Technical Support Telephone List to find the technical support number applicable to your product.
TECHNICAL SUPPORT
Call: HP's Technical Support Telephone List
Visit: Technical Support Contact Form
WARRANTY INFORMATION
Please visit HP's Warranty Information PageWarranty & Support
If you are having trouble installing or using an Hitachi product, or believe your product to be faulty, please follow the instructions listed below. If you are unable to find the information you need, please phone 02 9550 1800 and get help from a Technical Support technician.
Warranty & Support
Call: 131 426
Visit: Service Request
WARRANTY INFORMATION
Warranty & Support
Email: techsupport@imation.com
Call: 1800 244 181
WARRANTY INFORMATION
Please consult the product documentation for warranty information.
Warranty & Support
Visit: Tech Support Contact Form
Call: 1800 007 097
WARRANTY INFORMATION
To check the status of your Iomega product warranty, please enter your product's serial number at Iomega's Warranty Validator
Warranty & Support
Intel Processors - Call: 1800 649 931
or visit: Intel Online Customer Support (Processors)
3 Year Limited Warranty
Intel Chipsets/Motherboards - Call: 1800 649 931 or visit: Intel Online Customer Support (Chipsets/Motherboards)
WARRANTY INFORMATION
Please visit Intel's Chipset/Motherboard Warranty Information page to determine the warranty period that applies to your product.If the product fails during the warranty period for reasons covered by the limited warranty conditions, Intel, at its option, will repair, replace or refund it.
Warranty & Support
If you are experiencing difficulty with an IRIS product, please fill in a Technical Support Form and an IRIS technician will be able to assist you.
WARRANTY INFORMATION
To register your product for support purposes, please fill in a Product Registration Form.
1 Year Manufacturer Warranty
Warranty & Support
Kaspersky Anti-Virus or Kaspersky Internet Security products - Call: 1300 762 833
Email: support@kasperskyanz.com.au
Kaspersky Network Products - Call: 1300 780 256 or Email: helpdesk@microbe.com.au
Warranty & Support
Call: 1800 620 569
Email: anz_support@kingston.com
WARRANTY INFORMATION
Please consult the product documentation for warranty information.Warranty & Support
If you are experiencing difficulty with a Kensington product, please fill in a Product Support Form and a Kensington technician will be able to assist you.
WARRANTY INFORMATION
Please consult the product documentation for warranty information.
Warranty & Support
All-in-One Printer - Call: 1800 793 895
Consumer Digital Products - Call: 1800 267 588
Visit: Technical Support Form
Warranty & Support
Call: 1300 554 441
Visit: Service Request Form
WARRANTY INFORMATION
To register your product for warranty or support purposes, please fill in a Warranty Registration Form
Please consult the product documentation for warranty information.
Warranty & Support
If you are experiencing difficulty with a LaCie product, please select your product from LaCie's Support Page then click Contact LaCie, and a LaCie technician will be able to assist you.
Warranty & Support
If you are experiencing difficulty with a Lapazz product, please email a detailed description of the problem to technical@lapazz.com and a Lapazz technician will be able to assist you.
Warranty & Support
Call: 1300 988 004
Email: support@laserco.com.au
WARRANTY INFORMATION
If you would like to submit a return request, please fill in an RMA Form.
12 Month Limited Warranty
Warranty & Support
If you are experiencing difficulty with a Lenovo product, please call 131 426 for
ThinkPad notebooks & ThinkCentre desktops.
1800 041 267 for Lenovo 3000 notebooks & desktops and a Lenovo technician will be able to assist you.
Warranty & Support
Call: 1300 362 192
Email: austsupp@lexmark.com
WARRANTY INFORMATION
To register your product for support or warranty purposes, fill in a Product Registration Form.
Please find your product on Lexmark's Product Warranty List for warranty information.
Warranty & Support
Call: 1300 LG Care (1300 542 273)
Visit: LG Technical Support Email Form
WARRANTY INFORMATION
To register your product for warranty or service purposes, please fill in a Product Registration Form
Please enter your product model/number at LG's Warranty Lookup page to find warranty information for your product.
Warranty & Support
Call: 13 20 58
Visit: Technical Support Form (Please select your product from the list first)
Warranty & Support
If you are experiencing difficulty with a MoneyWorks product, please email support@moneyworks.ca and a MoneyWorks technician will be able to assist you.
Warranty & Support
To register your product for warranty or support purposes, please fill in a Product Registration Form
Please consult the product documentation for warranty information.
Warranty & Support
Call: 1300 300 364
Email: support@audion-mm.com
WARRANTY INFORMATION
To register your product for warranty or support purposes, please fill in a Product Registration Form.
12 Month Limited Warranty
Warranty & Support
Call: Support Plan Customers - 1300 555 123 (Please quote your serial number) or 1300 555 115 for Retail POS
All other customers - 1300 555 128 ($89 for each 10-minute block)
Visit: Technical Support Form
Warranty & Support
If you are having trouble installing or using an NEC product, or believe your product to be faulty, please follow the instructions listed below. If you are unable to find the information you need, please phone 13 16 32 and get help from a Technical Support technician.
Warranty & Support
If you are experiencing difficulty with a Nero product, please fill in Technical Support Form and a Nero technician will be able to assist you.
Warranty & Support
If you are experiencing difficulty with a Nuance product, please call 1300 856 388 and a Nuance technician will be able to assist you.
Warranty & Support
Call:
(02) 9424 2059 - NSW/ACT
(03) 9012 3399 - VIC/TAS
(08) 8121 9001 - SA/NT
(07) 3102 8870 - QLD
(08) 9467 8980 - WA
Visit: Technical Support Form
Warranty & Support
Call: 1300 361 254
Visit: Technical Support Form
WARRANTY INFORMATION
To register your product for warranty or support purposes, please fill in a Product Registration Form
Please consult the product documentation for warranty information.
Warranty & Support
WARRANTY INFORMATION
To register your product for warranty or support purposes, please fill in a Product Registration Form.
12 Month Limited Warranty (without product registration)
24 Month Limited Warranty (with product registration)
Warranty & Support
Call: 1300 360 386
Visit: Technical Support Form
WARRANTY INFORMATION
3 Year Manufacturer's Warranty
Warranty & Support
Call: 1800 988 268
Visit: Technical Support Form
WARRANTY INFORMATION
To register your product for warranty or support purposes, please fill in a Product Registration Form
12 Month Limited Warranty
Warranty & Support
Visit: Technical Support Form
Email: q_support@qnap.com
WARRANTY INFORMATION
1 Year Limited Warranty
Warranty & Support
If you are having trouble installing or using an Region4 product, or believe your product to be faulty, please follow the instructions listed below. If you are unable to find the information you need, please phone 03 9585 8383 and get help from a Technical Support technician.
Warranty & Support
If you are having trouble installing or using an Ricoh product, or believe your product to be faulty, please follow the instructions listed below. If you are unable to find the information you need, please phone 1800 627 379 and get help from a Technical Support technician.
Warranty & Support
If you are experiencing difficulty with a Ritmo product, please file a Support Request and a Ritmo technician will be able to assist you.
Warranty & Support
Call: 1300 362 603
Visit: Technical Support Contact Form
WARRANTY INFORMATION
To register your product for warranty or support purposes, please fill in a Product Registration Form
Notebooks: 1 Year Limited Warranty (parts and labour)
For all other products, please consult the accompanying documentation for warranty information.
Warranty & Support
Call: (02) 8023 8777
Email: support@SanDisk.com
VIsit: Technical Support Form
WARRANTY INFORMATION
To register your product for warranty or support purposes, please create a SanDisk account
Please consult the product documentation for warranty information.
Warranty & Support
Call: 1300 360 230
VIsit: Support Contact Form
WARRANTY INFORMATION
To register your product for warranty or support purposes, please fill in a Warranty Registration Form
Please consult the product documentation for warranty information.
Warranty & Support
Call: 1800 147 201
VIsit: Technical Support Form
WARRANTY INFORMATION
To register your product for support purposes, please fill in a Product Registration Form.
Please enter your product details in Seagate's Warranty Status Tool for warranty information.
Warranty & Support
Call: 1800 648 628
VIsit: Technical Support Form
WARRANTY INFORMATION
To register your product for warranty or support purposes, please fill in a Product Registration Form.
24 Month Limited Warranty
Warranty & Support
If you are experiencing difficulty with a Shintaro product, please fill in Shintaro's Technical Support Form and a technician will be able to assist you.
Warranty & Support
If you are experiencing difficulty with a Sony product, please follow the below steps. If you cannot find the information you need,
please call 1300 137 66 for Consumer Electronics products or
1800 017 669 for Professional Audio/Video Products and a Sony technician will be able to assist you.
TECHNICAL SUPPORT
Call: 1300 137 669 (Consumer Electronics products) or 1800 017 669 (Professional Audio/Video Products)
VIsit: Technical Support Form
WARRANTY INFORMATION
Please consult the product documentation for warranty information.
Warranty & Support
To submit a returns request, please fill in an RA Request Form .
Please consult the product documentation for warranty information.
Warranty & Support
To register your product for support purposes, please fill in a Product Registration Form.
Notebook Carrying Cases: Lifetime Warranty
For all other products, please consult the accompanying documentation for warranty information.
Warranty & Support
National Branches:
Sydney Head Office
Unit 1, 16 Aquatic Drive,
(Cnr Tilley Lane)
Frenchs Forest NSW 2086
T: +61 2 9975 0900
Warranty & Support
Call: 13 30 70
Visit: Technical Support Form (Notebooks)
Email: AVSupportISD@toshiba-tap.com(Audio/Visual Products)
WARRANTY INFORMATION
12 Month Limited Warranty
Warranty & Support
If you are experiencing difficulty with a Verbatim product, please fill in a Support Enquiry Form and a Verbatim technician will be able to assist you.
Warranty & Support
Call: 1800 880 818
VIsit: Technical Support Form
WARRANTY INFORMATION
LCD Monitors: 3 Year Limited Warranty for parts, labour, & LCD backlight
LCD TVs: 3 Year Limited Warranty for parts and labour, & 1 Year Limited Warranty for LCD panel
Projectors: 3 Year Limited Warranty for parts and labour, and 1 Year/1000 Hours Limited Warranty for the original lamp
Photo Frames: 12 Months Back to Base Replacement Warranty
All-in-one PC: 1 Year On-Site Pick-Up and Return Limited Warranty for parts, labour, & backlight
Warranty & Support
Warranty & Support
Call: 1800 429 861
VIsit: Technical Support Form
WARRANTY INFORMATION
To register your product for warranty or support purposes, please fill in a Product Registration Form.
To submit a return request for your product, please fill in an RMA Form.
Please enter your product details in Western Digital's Warranty Check page for warranty information.
Warranty & Support
If you are having trouble installing or using an XFX - Graphics Cards product, or believe your product to be faulty, please follow the instructions listed below. If you are unable to find the information you need, please phone 03 9837 2500 and get help from a Technical Support technician.